FAQs

We specialise in the treatment of acne, pigmentation, and scarring. These conditions require a structured and clinical approach, which is reflected in all treatment plans at Skin Cam.

We take a personalised approach to every client. Your skin will be assessed, and a tailored treatment plan will be created based on your concerns, skin condition, and long-term goals.

A skin consultation is a personalised service provided by our qualified dermal clinician to assess the current condition of your skin and recommend a customised treatment and skincare regimen. All new clients at Skin Cam are recommended an initial consultation. The visit includes:

• Skin/Product History
• Medical History
• Woods Lamp Analysis
• Personalised skincare regime
• Treatment plan recommendations
• Potential treatment

If you are unsure of what treatment to book, an initial consultation lets us take the guesswork out of your skin. Read more about consultations.

Appointments can be booked online or by contacting the clinic directly. A deposit is required to secure your booking. We strictly operate by appointments only.

Monday–Friday 9am–7pm, Saturday 9am–3pm, Sunday Closed. The clinic operates by appointments only. Book online or call 0490 937 187 for a time that suits you.

A deposit is required to secure your booking. A non-refundable deposit of $50 is required for all new clients at the time of booking their first appointment. No appointment is confirmed until the deposit has been received, whether the booking is made online or by contacting the clinic. The deposit will be deducted from your total consultation fee at the time of your visit, or may be retained on your account for future appointments if preferred. Deposits made at the time of booking are valid for one month from the original booking date. The full terms are on the clinic policies page.

Skin Cam has a strict 48-hour cancellation policy. Cancellations or rescheduling made with less than 48 hours’ notice will result in the forfeiture of your deposit. Deposits are non-refundable and are not transferable to other individuals. You may reschedule your appointment once, provided it is done more than 48 hours prior to your original appointment time. If a second reschedule is required, a new booking deposit will be required. Further terms for no-shows and late cancellations are set out on the clinic policies page.

Please allow ample travel time and arrive promptly. If you arrive late, your treatment time may be reduced to avoid delays for the next client. Clients who arrive more than 15 minutes late will have their treatment automatically cancelled, and the $50 booking deposit will be forfeited as a late cancellation fee.

Due to salon policies, no babies or children are to attend your appointment. The clinic operates out of a shared space, and this allows for staff and client comfort and safety.

If you would like to use Afterpay for your service, please ensure you have an Afterpay account and mobile app that is set up and ready to go prior to arriving at your appointment.

All skincare product sales are final. We do not offer refunds or exchanges for change of mind, in accordance with Australian Consumer Law (ACL). If you believe a product is faulty, damaged, or causes an adverse reaction, please contact us at info@skincam.com.au within 7 days of purchase to discuss your concerns. The full product sales policy is on the clinic policies page.

All discounted treatment packages require full upfront payment. Once purchased, the treatment value is applied as credit and stored on your client account. All package sales are final, and refunds will not be issued for change of mind, in accordance with Australian Consumer Law (ACL). Package credit is not transferable and cannot be used for skincare product purchases. If a specific treatment is no longer suitable or necessary, your therapist may approve an exchange of credit toward alternative services of equal or lesser value, based on professional judgment. Packages are valid for 3 years from the date of purchase. The full terms are on the clinic policies page.